About Gelato

Gelato has built the world's largest and most global network for on-demand production of customized items e.g. t-shirts, wall art, mugs, books, hoodies, and cards. We support a new wave of e-commerce entrepreneurs and the global shift towards local and more sustainable production.

We own no assets - we build the software that connects world-class production facilities all across the world. We already have more than 100 production partners in 34 countries. In 72 hours we can reach more than 5 billion people with customized products in a smarter, faster, and greener way.

Gelato is changing the way that customized products can be produced on-demand. We are already empowering thousands of e-commerce entrepreneurs to grow and scale their businesses. With local production and exact matching of supply and demand, there is no waste, and carbon emissions are reduced.

Together we can increase global GDP by effectively supporting local on-demand production.

Position summary:

The Country Manager is responsible for the overall performance of the market. You will lead a Go-to-market team to define and execute the market strategy to deliver against key revenue. You should be hands-on and innovative, with high growth B2B or SaaS experience.

You will build and grow our user base in Vietnam. You will own and develop our sales and marketing strategies in Vietnam, and own key metrics such as user growth, retention, and customer satisfaction rates. You will also advocate for the users in Vietnam, gathering and delivering insights to Product and Operations teams. You will be a deal maker and expert business developer with the ability to gain access and close commercial relationships with key customers and partners in the market.

What you will be doing:

• Lead planning and execution of the Go-to-market strategy for Vietnam.

• Be accountable for building and growing our customers in Vietnam

• Build and lead a go-to-market team of Sales, Marketing, and Customer Success Managers.

• Identify and close new business opportunities in Vietnam – from customers to eCommerce partners to marketing agencies/influencers.

• Advocate for Vietnamese users on Product features and Operational needs.

• Deep-dive into data and analytics to understand and track customer retention and satisfaction, identify opportunities and areas of improvements.

• Lead and contribute to team projects to document and scale the market expansion strategies.

Who you are:

To be successful in this role, you will need to have a start-up mentality. You are a creative thinker, and highly data driven with a growth mindset. You are also self-motivated, intellectually curious, and looking to drive change and growth in a fast growing organization.

You are truly passionate about understanding customers’ pain points, and helping them solve problems and grow their businesses. You have incredible stamina, resilience, and grit. You feel comfortable getting your hands dirty while never losing sight of the long-term strategies and ambition.

Moreover, we would like to see evidence of the following in your profile:

• 8+ years of experience in sales, marketing, or consulting.

• 2+ years of people management experience

• Demonstrated success in delivering business growth and market presence, especially in new or emerging technologies that require broad market education

• Strong leadership and a motivated self-starter

• Highly creative, resourceful, able to initiate change and motivate innovation and creativity in identifying potential customers and best approaches.

• Excellent problem-solving, organizational, and analytical skills; able to use data to drive insights and recommendations.

• Ability to operate and prioritize in a highly ambiguous and fast-paced environment.

• Fluent in English and Vietnamese.

Nice to have:

• Experience of building and growing a new market from scratch

• Experience in SaaS or Management Consulting

• Experience / understanding of the print on demand industry in Vietnam.

• Experience of hiring / recruiting in Vietnam

• Experience of running a eCommerce store

• MBA Preferred

What it’s like to work at Gelato

We are a customer-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it much more sustainable. Everyone who joins our team must feel genuinely intrigued and motivated by our mission. We expect a lot. We are a driven team with big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique and we live by our values, so it's worth learning more about our culture and how we work before presenting your application.