Job Title: Director of Sales

Location: Nashville, TN

Benefits: Private health care, share options, 401k

Why Gelato?

Gelato is here to make creators around the world turn their dreams into reality. To help unlock their potential. To connect people and ideas everywhere, and turn them into real products that can be sold anywhere. Together we bring creativity to live. And into business.

We have built the world's largest and most global network for on-demand production of customized items through software. We support a new wave of e-commerce entrepreneurs and the global shift towards local and more sustainable production.

We promote a culture that celebrates diversity and inclusiveness. Our business and challenges are unique, and we need as many different voices as possible to join us in building a global marketplace with services that other people feel good when using and that have a positive impact in the planet

Job Description:

As the Director of Sales at Gelato, you will drive Gelato’s growth engine by building relationships with prospective clients and turning them into happy Gelato users. You will grow a team and manage the full sales cycle from sourcing and qualifying inbound & outbound leads through to negotiating, closing, and ensuring a smooth onboarding process. You are an adept salesperson, capable of engaging in business-level and technical conversations at any level of the organization, including Founder/CEO. 

You have experience leading an SDR/BDR team, and working with small and medium sized ecommerce businesses. You have an understanding of the user journey and can lead short, single stakeholder deals as well as longer multi-party sales in a highly consultative manner. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. Finally, you’ll develop scalable strategies and repeatable processes that enable us to accelerate future growth of Gelato. This is an important role with high visibility to the Gelato leadership team and Board of Directors.

What you will do

• Own the full sales cycle from lead to close

• Lead outbound lead generation strategy from our XDR team

• Manage a pipeline of active deals to drive user activation

• Engage with Product, Marketing, and Customer Success teams to help amplify our growth trajectory.

• Support identifying and qualifying high-potential prospective users from outbound and inbound leads.

• Lead and contribute to team projects to develop and refine our sales process, with direct visibility from the Gelato Leadership Team and Board of Directors.

What We're Looking For

In order to enjoy this role, you will need to have an agile mindset with an eagerness and passion for building companies. You have incredible stamina, resilience, and grit. You’re a doer. You change until you win. You feel comfortable getting your hands dirty while never losing sight of long-term ambition.

Minimum requirements:

To be successful in this role, you will need to have a start-up mentality. You are committed to excel with energy and endurance while you understand that building a company is hard but satisfying work. You have superior communication skills, high integrity, and great attention to detail.

You are truly passionate about helping customers solve their problems and grow their businesses. You have incredible stamina, resilience, and grit. You feel comfortable getting your hands dirty while never losing sight of the long-term strategies and ambition.

Moreover, we would like to see evidence of the following in your profile:

• 5+ years of sales experience, 2+ as an Account Executive, and 2+ managing a sales development team, preferably at a software company, with a track record of top performance.

• Experience creating or participating in sales pitches and proposal document creation.

• Technical aptitude to understand the Gelato API and integrations such as Shopify, Etsy, Order Desk, etc.

• Superior verbal and written communication skills.

• Ability to operate and prioritize in a highly ambiguous and fast-paced environment.

• Experience with lead generation and CRM tools.

Nice to have:

• Experience / understanding of the creator economy and POD.

We offer

• Hybrid work, with a 3-day per week in-office policy

• Multiple growth opportunities within Gelato

• On-going training and development for your career

• The opportunity to be a key player at a rapidly expanding global technology company

• Working with a humble, diverse and hardworking team that is committed to make a positive impact in the world

What it’s like to work at Gelato

We are a customer-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it much more sustainable. Everyone who joins our team must feel genuinely intrigued and motivated by our mission. By joining Gelato you make an active choice.

We expect a lot. We are a driven team with big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique and we live by our values, so it's worth learning more about our culture and how we work before presenting your application.