Gelato is here to make creators around the world turn their dreams into reality. To help unlock their potential. To connect people and ideas everywhere, and turn them into real products that can be sold anywhere. Together we bring creativity to live. And into business.

To make this happen, we need a rare breed of people. We are a global team with a clear mission, and strong values - Authentic, Long-Term, Friendly and Innovative. We are the kind of people that think that making a positive change is worth the extra effort. People that want to reach the top while at the same time ensuring strong collaboration with others in the team. Always reminding themselves that reaching the summit is only one milestone on the journey. 

We promote a culture that celebrates diversity and inclusiveness. Our business and challenges are unique, and we need as many different voices as possible to join us in building a global marketplace with services that other people feel good when using and that have a positive impact in the planet

What will you be doing
As our new Customer Success Manager, you will be joining our international, customer-centric, and fast-growing team responsible for delivering massive value to our customers in their Gelato journey.

You will be the owner of a portfolio of customers based in the US, and as their Customer Success Manager, you will be responsible for the entire customer life cycle, serving as the primary point of contact for our customers, as well as serving as the customer advocate to our internal teams. By being an expert on our platform, you'll be able to provide a unique level of information and inspiration to our customers, and thereby help them grow their online businesses.

Your responsibilities will include, but are not limited to:

• Work with new and existing customers and support them throughout the entire customer life cycle; onboarding, adoption, expansion and advocacy

• Create a trusting relationship with our customers

• Increase customer retention

• Provide hands-on support to customers, encouraging their self sufficiency on our platform

• Identify up-sell and expansion opportunities, drive business outcomes, and ensure that our customers are successful

• Provide feedback from our customers to help us increase our platform

• Proactively identify at-risk customers and develop contingency plans

• Collaborate closely with cross-functional teams to support the success of your customers, including Customer Experience, Marketing, Operations, and other Post-Sales functions

Who you are
You have incredible stamina, resilience, and grit. You’re a doer. You change until you win. You feel comfortable getting your hands dirty while never losing sight of long-term ambition. You are confident in your abilities and experience, yet humble and curious in your execution.

To be successful in this role, you will need a start-up mentality. You are committed to excel with energy and endurance while understanding that building a company is hard, but satisfying work. You are just as customer obsessed as we are, and believe that customers are the heart of every organization. You also have strong interpersonal skills and consider yourself to be a people-person.

You may be a good fit if you:

• A strong educational background and track record of relationship management

• 1-2 years in a customer facing role

• You are customer-obsessed and understand the value of actively engaging with customers

• Top-notch communication skills

• Problem solver attitude

• Ability and eagerness to work in a dynamic, fast-paced environment

What it’s like to work at Gelato
Gelato is one of the fastest-growing tech companies in Europe with offices in 12 countries. Our headquarters are in Oslo, Norway. We are a customer-obsessed team with the ambition to change the world and make it more sustainable. Everyone who joins our team must feel genuinely intrigued and motivated by our mission.

We expect a lot. We have big goals and seek individuals who are genuinely passionate about their work and thrive in a fast-paced environment. Our culture is unique and we live by our values, so it's worth learning more about our culture before presenting your application.

Come join us in changing the world, and help us re-imagine how technology and PR can empower more entrepreneurs to use Gelato to grow their businesses.